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Client Success: Ditching NetSuite ACS for a Fraction of the Cost (and Loving It!)


When it comes to managing your NetSuite, Celigo, and Shopify ecosystem, sometimes the "premium" option isn't always the best fit. We recently partnered with a client who decided to make a bold move: switching from NetSuite's Advanced Customer Support (ACS) to our expert managed services. The results? They're thrilled!


Why the Switch?

Our client, like many growing businesses, initially opted for NetSuite ACS to gain dedicated support and proactive guidance for their NetSuite instance. However, as their business evolved, they found:


  • Soaring Costs: ACS fees were becoming a significant expense, especially as their needs grew more complex.

  • Limited Scope: ACS primarily focused on NetSuite support, leaving them to manage their Celigo and Shopify integrations separately.

  • Lack of Flexibility:  They felt constrained by the rigid structure of ACS, unable to fully customize support to their unique needs.


The Dzare IT Solution: A Tailored, Affordable Alternative

Recognizing these pain points, our client turned to Dzare IT for a fresh approach. We offered them:

  • Comprehensive Management: We took on the full responsibility of managing their NetSuite, Celigo, and Shopify environments, providing end-to-end support and optimization.

  • Deep Expertise: Our team of NetSuite and Celigo experts brought years of experience to the table, ensuring their systems were running smoothly and efficiently.

  • Cost-Effective: We provided the same level of service (or better!) as ACS, but at a significantly lower cost, freeing up valuable resources for their business.

  • Personalized Approach: We worked closely with our client to understand their unique goals and challenges, tailoring our services to their specific needs.


The Verdict: Happy Client, Happy Systems

The results have been outstanding:

  • Reduced Costs: Our client is now saving a substantial amount on their NetSuite support without sacrificing quality or expertise.

  • Improved Performance: Their NetSuite, Celigo, and Shopify systems are running more smoothly than ever, thanks to our proactive monitoring and optimization.

  • Increased Confidence: They have peace of mind knowing their systems are in the hands of experienced professionals who understand their business.


Is It Time for a Change?

If you're feeling the pinch of NetSuite ACS fees or aren't getting the personalized support you need, Dzare IT is here to help. We offer a tailored, cost-effective alternative that will transform your NetSuite experience. Contact us today for a free consultation!

Let me know if you want any adjustments!



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